Cancellation & Refund Policy

Last updated: July 2, 2025

This Cancellation & Refund Policy applies to all taxi and tour bookings made with Shekhawat Travel Agency through our website, phone, WhatsApp, or email. By booking with us, you agree to the terms below.

1. How to Cancel or Modify a Booking

To cancel or change a confirmed booking, contact us as soon as possible:

• Phone: +91 78510 22192 (24/7)
• WhatsApp: +91 78510 22192
• Email: shekhawattravelagency@gmail.com

Please share your name, booking date, pickup location, and route so we can process your request quickly.

2. Cancellation by Customer

• More than 24 hours before pickup: Free cancellation. Any advance payment will be fully refunded within 5–7 business days via the original payment method (UPI/bank transfer/cash return as applicable).
• Within 24 hours of pickup: Cancellation is subject to a cancellation charge of up to 25% of the quoted fare or ₹500 (whichever is higher) to cover vehicle allocation and driver scheduling.
• Within 2 hours of pickup or no-show: No refund of any advance payment. The full quoted fare or minimum trip charge may apply.

For multi-day outstation trips, cancellation charges may vary based on days booked and driver allowance already committed. We will communicate the exact amount at the time of booking confirmation.

3. Cancellation by Shekhawat Travel Agency

We may need to cancel a booking due to vehicle breakdown, driver unavailability, safety concerns, or force majeure events. In such cases:

• We will notify you as early as possible
• We will offer an alternative vehicle or rescheduled trip where feasible
• Any advance payment will be fully refunded if we cannot provide a suitable alternative

4. Trip Modifications

• Changes to pickup time, route, or vehicle type are subject to availability and may affect the final fare.
• Minor changes (e.g. pickup time shift by 1–2 hours) are usually accommodated at no extra charge if notified in advance.
• Major route changes during an ongoing trip will be charged based on actual distance and agreed rates.

5. Refund Process

• Refunds apply only to advance payments already received by us.
• Most trips are paid after completion; in those cases no refund is applicable unless we cancelled the service.
• Approved refunds are processed within 5–7 business days via UPI or bank transfer. Cash advance payments may be refunded in cash or UPI as mutually agreed.
• Tolls, parking, state taxes, and third-party charges already incurred are non-refundable.

6. No-Show Policy

If you are not available at the agreed pickup location within 30 minutes of the scheduled time (and have not notified us), the booking may be treated as a no-show. In a no-show situation, any advance paid may be forfeited and a rebooking may require a new confirmation and fare quote.

7. Disputes

If you believe a charge or cancellation fee was applied incorrectly, please contact us within 7 days of the trip date. We will review your booking details and respond within 3 business days with a fair resolution.

8. Related Policies

This policy should be read together with our Terms of Service and Privacy Policy.

9. Contact Us

Shekhawat Travel Agency
Backside of Varadh Hanuman Temple, Tilak Nagar
Bikaner, Rajasthan 334001, India
Phone: +91 78510 22192
Email: shekhawattravelagency@gmail.com

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